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    Waiter/Waitress - Chinese Speaker

    JA Manafaru

    30 March 2019
    • Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels Quality Standards.
    • Provide a link between kitchen and service areas.
    • Provide table and/or counter service of all menu items.
    • Provide table and/or counter service of alcoholic / non-alcoholic beverages.
    • Update food and beverage knowledge required to carry out duties.
    • Provide advice on food and beverage to guests.
    • Receive and store food and beverage adhering to all food hygiene regulations and procedures.
    • Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.
    • Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.
    • Be aware and follow HACCP Procedures and Fire Safety Procedures.
    • Follow and complete assigned tasks on time.
    • Arrange necessary mise-en-place and side stations accurately to run operation smoothly.
    • Be aware of the reservations in the assigned section.
    • Greet the guest and present the menus according to the SOP (if applicable).
    • Take the food and beverage order from the guest using up selling skills (if applicable).
    • Know all the drinks prices, cocktail, shooter, wine and champagne lists.
    • Enter all food and beverage orders in to the POS system and ensure that customer orders are assembled properly in kitchen and the bar.
    • Serve drinks and food according to the guest orders.
    • Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.
    • Refilling customer drink orders throughout the meal.
    • Clear all the chinaware and glassware when guest finished their meals and drinks.
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