Waiter/Waitress - Chinese Speaker
JA Manafaru
30 March 2019
- Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels Quality Standards.
- Provide a link between kitchen and service areas.
- Provide table and/or counter service of all menu items.
- Provide table and/or counter service of alcoholic / non-alcoholic beverages.
- Update food and beverage knowledge required to carry out duties.
- Provide advice on food and beverage to guests.
- Receive and store food and beverage adhering to all food hygiene regulations and procedures.
- Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.
- Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.
- Be aware and follow HACCP Procedures and Fire Safety Procedures.
- Follow and complete assigned tasks on time.
- Arrange necessary mise-en-place and side stations accurately to run operation smoothly.
- Be aware of the reservations in the assigned section.
- Greet the guest and present the menus according to the SOP (if applicable).
- Take the food and beverage order from the guest using up selling skills (if applicable).
- Know all the drinks prices, cocktail, shooter, wine and champagne lists.
- Enter all food and beverage orders in to the POS system and ensure that customer orders are assembled properly in kitchen and the bar.
- Serve drinks and food according to the guest orders.
- Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.
- Refilling customer drink orders throughout the meal.
- Clear all the chinaware and glassware when guest finished their meals and drinks.