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    Waiter Waitress

    Corporate

    29 June 2019
    • Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels Quality Standards.

    • Provide a link between kitchen and service areas.

    • Provide table and/or counter service of all menu items.

    • Provide table and/or counter service of alcoholic / non-alcoholic beverages.

    • Update food and beverage knowledge required to carry out duties.

    • Provide advice on food and beverage to guests.

    • Receive and store food and beverage adhering to all food hygiene regulations and procedures.

    • Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.

    • Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.

    • Be aware and follow HACCP Procedures and Fire Safety Procedures.

    • Follow and complete assigned tasks on time.

    • Arrange necessary mise-en-place and side stations accurately to run operation smoothly.

    • Be aware of the reservations in the assigned section.

    • Greet the guest and present the menus according to the SOP (if applicable).

    • Take the food and beverage order from the guest using up selling skills (if applicable).

    • Know all the drinks prices, cocktail, shooter, wine and champagne lists.

    • Enter all food and beverage orders in to the POS system and ensure that customer orders are assembled properly in kitchen and the bar.

    • Serve drinks and food according to the guest orders.

    • Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.

    • Refilling customer drink orders throughout the meal.

    • Clear all the chinaware and glassware when guest finished their meals and drinks.

    After guest left re set the tables for next diners immediately.