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    Senior Bartender

    JA Lake View Hotel

    19 June 2019
    • Provide hands-on support and assistance to Food and Beverage associates to ensure highest levels of service and courtesy are provided to guests.

    • Conduct team briefings, meetings, and training as directed by Line Manager.

    • Assist Line Manager to maintain departmental Standard Operating Procedures and ensure all colleagues have a working knowledge and follow SOPs at all times.

    • Ensure that an effective link is maintained between kitchen and service areas.

    • Supervise the level, consistency, and quality of table and/ or counter service of all menu items.

    • Supervise all aspects of food and beverage quality, service and hygiene and escalate concerns to Line Manager.

    • Supervise back of the house and dining area cleaning activities.

    • Resolve guests’ complains regarding food and beverage service.

    • Assign duties, responsibilities, and work stations to associates in accordance with work requirements.

    • Prepare monthly associates attendance sheet.

    • Maintain all associates’ training schedules and update actual records regularly in the system where applicable.

    • Take responsibility of operational issues in the absence of Line Manager


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