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    Reservation Agent-Arabic speaker

    JA Ocean View Hotel

    29 September 2019
    • To have full and up-to-date knowledge of the hotel products and services.
    • Attend to all incoming enquiries and requests by email, fax and telephones regarding reservations are replied as per the standards.
    • Accommodate all guest requests in an accurate and efficient manner and ensure all reservation enquires are professionally handled.
    • Accurately collect data in all the systems and maintain according to Company standards.
    • Ensure all details including full address, telephone number and email address along with any preferences are updated on the individual profile.
    • Promote and maintain good public relations and use every opportunity to maximize revenue by upselling, promoting hotel products and facilities etc.
    • Ensure that all guarantee letters and rooming lists from Companies or Travel Agents without credit facilities are received and approved by the Reservations Manager prior to the guest’s arrival.
    • Keep concerned departments informed about VIP guests and any other special requests.
    • Ensure correct profiles are attached for guests, Tour Operators, DMC’s and Corporates to ensure quality of reservations data.
    • Ensure that the correct market and source codes are linked to the rate code used.
    • Organize visa requests for hotel guests as and when it is requested.
    • Print and reconcile trace reports on a daily basis.
    • Print and action No Shows on daily basis.
    • Ensure cancellation report is printed daily and any cancellations are charged as per the policy.
    • Update company profiles with the correct corporate rates & rate codes.
    • Ensure all FAM Trip / Complimentary rooms are booked as per standard outlined.
    • Follow up on non-guaranteed / tentative bookings.
    • Responsible for the correct filing of all correspondence.
    • Review all expected arrivals seven days prior to the arrival date.
    • Maximize room revenue through the conversion of telephone calls into sales.
    • Utilize effective upselling techniques as per the prescribed guidelines.
    • Be fully familiar with all market segments and rate plans used across all distribution channels.
    • Achieve targeted goals in the Hotel Mystery Shopping Program.
    • Maintain accuracy and cleanliness of the Property Management System database.
    • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction.
    • Ensure confirmation numbers / letters are sent to all respective reservations.
    • Complete understanding and effective execution of current systems and tools, including Protel.
    • Understand the hotel's policy on guaranteed reservations and no-shows.
    • Understand the deposit conditions and credit policy of the hotel.
    • Promotes goodwill by beings courteous, friendly, and helpful to guests, colleagues and all other key stake holders.
    • Support the Reservations Team Leader, Manager and/or Revenue Management Team with special projects as and when required.


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