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    Learning & Development Manager

    JA Manafaru

    28 February 2020

    Main responsibilities:

    • Conduct Learning Needs Assessment and prepare annual training budget to meet individual, departmental and organisational requirements.
    • Enhance Company Culture through innovative Learning and Development solutions
    • Build collaborative working relationships with people across the business
    • Recommend solutions for performance issues
    • Design and deliver performance-based training programs for associates and leaders in the hotel with prior approval from the Corporate L&D function
    • Evaluate effectiveness of those training initiatives and programs and make necessary changes when required
    • Educate managers in enhancing employees’ performance, using organisations performance management tools
    • Create annual and monthly training calendars that reflect identified training needs and support in achieving individual, departmental and organisational objectives
    • Identify accredited external providers when internal training or a corporate program is not possible.
    • Ensure all statistical reports are updated and communicated within the set deadlines.
    • Annually review all property specific L&D related SOP’s and Policies and amends where required. For any new SOP or Policies and Procedures implementation to obtain approval from the corporate L&D function.
    • Ensure clear, timely and influential communication in relation to L&D matters.
    • Keeping up to date with developments in training by reading relevant journals, going to meeting and attending relevant courses and conferences.


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