Main responsibilities:

• Conduct Learning Needs Assessment and prepare annual training budget to meet individual, departmental and organisational requirements.
• Enhance Company Culture through innovative Learning and Development solutions
• Build collaborative working relationships with people across the business
• Recommend solutions for performance issues
• Design and deliver performance-based training programs for associates and leaders in the hotel with prior approval from the Corporate L&D function
• Evaluate effectiveness of those training initiatives and programs and make necessary changes when required
• Educate managers in enhancing employees’ performance, using organisations performance management tools
• Create annual and monthly training calendars that reflect identified training needs and support in achieving individual, departmental and organisational objectives
• Identify accredited external providers when internal training or a corporate program is not possible.
• Ensure all statistical reports are updated and communicated within the set deadlines.
• Annually review all property specific L&D related SOP’s and Policies and amends where required. For any new SOP or Policies and Procedures implementation to obtain approval from the corporate L&D function.
• Ensure clear, timely and influential communication in relation to L&D matters.
• Keeping up to date with developments in training by reading relevant journals, going to meeting and attending relevant courses and conferences.