Conduct Learning Needs Assessment and prepare annual training budget to meet individual, departmental and organisational requirements.
Enhance Company Culture through innovative Learning and Development solutions
Build collaborative working relationships with people across the business
Recommend solutions for performance issues
Design and deliver performance-based training programs for associates and leaders in the hotel with prior approval from the Corporate L&D function
Evaluate effectiveness of those training initiatives and programs and make necessary changes when required
Educate managers in enhancing employees’ performance, using organisations performance management tools
Create annual and monthly training calendars that reflect identified training needs and support in achieving individual, departmental and organisational objectives
Identify accredited external providers when internal training or a corporate program is not possible.
Ensure all statistical reports are updated and communicated within the set deadlines.
Annually review all property specific L&D related SOP’s and Policies and amends where required. For any new SOP or Policies and Procedures implementation to obtain approval from the corporate L&D function.
Ensure clear, timely and influential communication in relation to L&D matters.
Keeping up to date with developments in training by reading relevant journals, going to meeting and attending relevant courses and conferences.