Works closely with all departments of the resort to ensure a thoroughly enjoyable experience for the Guests and a profitable hotel operation. Has a thorough and up to date knowledge of the resort facilities, products and services on offer.Sells resort facility and service by talking to guest about resort facilities and events
Check that duty check lists is completed, and follows up on any shortfall.
To ensure that communication and relationship with all hotel concessionaires are excellent, and that mutual support is extended.
• To assist the Activity Manager and the rest of the Team whenever needed.
Maintains a high Guests service focus, for oneself and team: ensures presence at the Cool & Chill zone areas, ensures that inquiries and needs from Guests are handled according to standards. Maintains the Chill Zone & Cool Zone clean on daily basis, by following the hygiene standards of the resort.
Maintains the safety rules of the resort in the Chill Zone & Cool Zone area and reports immediately to the Supervisor or Activity Manager any maintenance and safety issues may arise.
Creates an inventory for all the toys, games, recreational & gym equipment, books, costumes present in Cool Zone. Ensures that recreational equipment is working properly and ensures the day to day preparation of facilities (equipment and/or areas of use).
Keeps records of Kids, ensures that profiles and remarks are updated accordingly and that information reg. in-house or expected guests is shared with the appropriate departments.
Handles all guests’ complaints, requests and enquiries in a timely, efficient, and friendly manner and reports to the Supervisor/Activity Manager if unable to deal with the complaint.
To establish excellent rapport with Guests, maintaining high level of customer relationship and satisfaction.
Meet all parents and doing at least 2 quality checks with parents during their stay is a minimum requirement.