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    Kids Club and Recreation Attendant

    JA Manafaru

    29 December 2019
    • Works closely with all departments of the resort to ensure a thoroughly enjoyable experience for the Guests and a profitable hotel operation. Has a thorough and up to date knowledge of the resort facilities, products and services on offer.Sells resort facility and service by talking to guest about resort facilities and events

    • Check that duty check lists is completed, and follows up on any shortfall.

    • To ensure that communication and relationship with all hotel concessionaires are excellent, and that mutual support is extended.

      •     To assist the Activity Manager and the rest of the Team whenever needed.

    • Maintains a high Guests service focus, for oneself and team: ensures presence at the Cool & Chill zone areas, ensures that inquiries and needs from Guests are handled according to standards. Maintains the Chill Zone & Cool Zone clean on daily basis, by following the hygiene standards of the resort.

    • Maintains the safety rules of the resort in the Chill Zone & Cool Zone area and reports immediately to the Supervisor or Activity Manager any maintenance and safety issues may arise.

    • Creates an inventory for all the toys, games, recreational & gym equipment, books, costumes present in  Cool Zone. Ensures that recreational equipment is working properly and ensures the day to day preparation of facilities (equipment and/or areas of use).

    • Keeps records of Kids, ensures that profiles and remarks are updated accordingly and that information reg. in-house or expected guests is shared with the appropriate departments.

    • Handles all guests’ complaints, requests and enquiries in a timely, efficient, and friendly manner and reports to the Supervisor/Activity Manager if unable to deal with the complaint.

    • To establish excellent rapport with Guests, maintaining high level of customer relationship and satisfaction.

    • Meet all parents and doing at least 2 quality checks with parents during their stay is a minimum requirement.

    To attend guest cocktails and any other relevant events whenever is required


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