Italian Restaurant Manager
JA The Resort
30 January 2020
- Ensure that all colleagues’ activities adhere to, and support the JA Resorts & Hotels quality standards at all times.
- Ensure the highest level of service and courtesy are provided to all guests.
- Ensure that an effective link is maintained between kitchen and service areas.
- Manage the level, consistency, and quality of table and/ or counter service of all menu items.
- Ensure that all outlet processes adhere to all food hygiene regulations and procedures.
- Consistently monitor quality of food and beverages being served and service quality, escalating any major problems and complaints to the Line Manager.
- Provide specialist advice to guests and colleagues on food and beverages.
- Actively seek and review guests’ feedback with regard to food quality, service, and overall satisfaction and take appropriate and timely action.
- Conduct regular team briefings and meetings.
- Takes full responsibility of the outlet
- College Degree or equivalent - preferably in hospitality management
- Train The Trainer
- Basic & Intermediate Food Hygiene – Required
- HACCP Certified (PIC Level 3 or international equivalent)
- Certificate in WSET (Wine and Spirit, Education, Trust) – Intermediate
- Experience within internationally recognised restaurant concept.
- Minimum 3 years’ experience on the same role and property rating.
- Experience in menu engineering, P&L financial awareness, worldwide market trends, benchmarking marketable products/standards, managing food cost and inventory control.
- Previous experience in high quality bar or lounge.
- Excellent knowledge of outlet operations.
- Proven track record in successfully launching promotions.
- Proven track record in successfully launching new concepts.
- Proven track record in training and developing staff.
- Experience in managing multicultural work force.
- Advance - Microsoft Office (Outlook, Word, Excel, Microsoft, Powerpoint)
- Advance – English communication skills, written and verbal