Prepare task allocations for Housekeeping Attendants.
Organize, control and monitor the status of cleaning equipment together with Senior Supervisor and Engineering department.
Strictly follow the company standard procedure on lost and found items.
Assist guests with hotel information but refrain from giving out information about other guests under any circumstances.
Strictly follow the procedures for general security on handling of keys, either guests’ room keys or associates’ cupboard keys.
Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas and report needed improvements to Line Manager.
Respond quickly to guest requests in a friendly and professional manner and execute within 15 minutes.
Report appropriate guest complaints or requests to concern department and follow up to ensure guest satisfaction.
Communicate clean and available rooms to the Front Office department.
Plan and suggest deep cleaning schedule according to needs.
Inspect guest rooms and public area in a professional manner by following procedures and criteria from (LQA) Leading Quality Assurance, (HACCP) Hazard Analysis Critical Control Point, (ISO) International Standard Organization, (DTCM) Dubai Tourism Commerce Marketing, (DM) Dubai Municipality and internal policies and procedures.
Ensure that “do not disturb” and “double locked” rooms procedures are adhered to.
Inspect work trolleys, electrical equipment, buckets with cleaning amenities, and any other equipment to ensure that all is in working order and that the correct chemicals are used for particular job.
Ensure that colleagues are given a proper handover after end of duty.
Ensure that all folders, files, worksheets, and logbooks are maintained and updated at all times.
Ensure that keys and mobiles are properly accounted for and handed over from shift to shift.