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    Guest Service Agent- German Speaker

    JA Lake View Hotel

    29 June 2019
    Duties and Responsibilities:

    ·Welcome guests at the Peacock floor and assist them with check-in procedure as per LQA standards.

    ·Ensure all guests are introduced to the entitlements of the Executive Floor.

    ·Serve and assist the guests for the duration of their stay, as per the privileges listed on their facilities sheet.

    ·Conduct room checks before guest arrival to ensure that the room is clean and all room preferences and amenities have been arranged.

    ·Attend to all guests requests, communicating and following up these with the other departments when necessary.

    ·Assist with planning and organizing the holiday itinerary of the guests.

    ·Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.

    ·Attend and assist the guests in the Executive Lounge.

    ·Host the Happy Hour in the Lounge and ensures the set-up is suitable for the attending guests.

    ·Ensure all tasks are completed from the check list and traces are resolved.

    ·Make sure that all Resort collateral available at the Executive lounge is up to date.

    ·Knowledgeable about the products offered at the Resort’s gift corner and actively promotes them.

    ·Inform the Line Manager of any unexpected VIP guests, unusual situations and complaints.

    ·Ensure that there are sufficient gift corner items available and ensure they are neatly displayed.

    .Update him/herself regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests.

    ·Keep track and raise store requisitions for stationary items, newspaper and all other materials related to the Executive Lounge, guest rooms and the Gift Corner.

    ·Contribute to the Front Office budget by promoting products and enhancing sales at the Gift Corner.

    ·Contribute to the Resort’s overall financial budget by applying upselling practices in the Executive lounge.

    .Maintain records of gift corner sale and distribute related report to Accounts.


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