·Ensure all activities in the restaurant adhere and support JA Resorts & Hotels quality standards at all times.
·Maintain full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.
·Greet and seat guests wishing to dine, promptly and professionally.
·Maintain an effective reservation system to maximize the potential number of covers and to meet guests’ required needs.
·Actively monitor guest satisfaction upon guests’ departure and report any problems to supervisor or Line Manager.
·Build relationships with first-time and regular guests through guest recognition and professionalism.
·Assist service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
·Assist service colleagues to provide table and/ or counter service of all menu items.
·Develop and update food and beverage knowledge required to carry out duties.
·Provide advice and suggestions related to food and beverage menu to the guest.
·Record loyalty card and maintain reservation book.
·Maintain and update menus.
·Follow hotel’s lost and found procedure..Ensure all daily newspaper stands are updated and level of music is accurate.
·Maintain good relationships with colleagues and contributes to team spirit.
·Cooperate and interact with other departments to provide additional or specialized guest services.
·Contributes to an associate-oriented company culture.
·Provide service colleagues with information that could assist in exceeding expectations, predominately special needs and name of guests..Contribute to a team-oriented and associate oriented company culture.