Duties and Responsibilities
·Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels standards.
·Responsible for assigning the main and side duties of the waitress and waiter.
·Supervise the associates in the absence of supervisor.
·Ensure that set-up is done prior to breakfast /lunch /dinner.
·Provide hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to the guests.
·Assist management to maintain departmental Standard Operating Procedures and ensure that all colleagues have a working knowledge and follow the SOPs all at all times.
·Ensure that an effective link is maintained between kitchen and service areas.
·Supervise the level, consistency,and quality of table and/ or counter service of all menu items.
·Provide specialist advice to customers and colleagues on food and beverages.
·Supervise all aspects of food and beverage quality, service and hygiene and escalate concerns to Management.
Any other duties as may reasonably be requested by the management.