To be a good ambassador of the resort and management.
At JA Manafaru, we are proud to represent our hotel and our country to guests from all over the world.We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to Responsible for smooth functioning of the front office department (front of the house), providing a prompt and efficient service to guests and related departments.
Responsible for maintaining exceptional relationship with guests and associates. To be active around the resort ensuring that all guests are satisfied and all their expectations are fulfilled.
To have a complete understanding of the JAM, Associates handbook and adhere to the rules and regulations of the resort and adhere to the resort’s policy relating fire, health and safety.
To be fully familiar with JAM brand value and core competencies and follow these standards
Reports to work, punctually, wearing uniform and name tag at all time.
Aware of work schedule and gives adequate notice whenever serious circumstances preventadhering to the schedule as per resort policy
Has a proper body gestures and oral expression at all time and maintains good eye contact and posture with the guests at all times, without leaning
Follows Standard Operation Procedures (SOP) at all time.
Takes direction from management, regarding operational issues.
Attends and actively participate in training sessions or courses organized within the department and by Human Resources as and when asked to.
Assists Front office operation during busy periods.
To handle guests’ comments and feedbacks professionally and efficiently
Possesses a very high level of knowledge about the resort services and facilities, products, current and upcoming promotions.
Always relay customer complaints, regardless of how small to the Front Office Manager/ Guest Service Manager. Cultivates guest relations and rapport by engaging with guests, creating a high standard and personalized service
Endeavour to remember regular guests, and where possible address them by their name.
Never overstep the thin line between friendliness and familiarity; always remain professional.
Always excels a memorable CASUAL LUXYRY service experience and Heartfelt Hospitality without fail.
Constantly strives to increase satisfaction level through self-creativity, responsiveness and enhance service quality. Always try to go ‘extra mile’ by anticipating guests needs and creates a wow effect. Ensures a high level of customer satisfaction
Welcomes and bids farewell to guests upon their arrival and departure from the resort.
Has a complete knowledge of Protel (check-in/check-out, cashiering, reservation Smart Butler, Onity software, passport scanner, credit card POSetc),