Start your career with JA resorts

At JA Resorts & Hotels, our long tradition of hospitality excellence has been built on the hard work and dedication of the whole team. Our most important asset is our employees and we are committed to developing their talent enabling them to grow and enjoy a long and prosperous career within the company. We have a first-class portfolio of exceptional properties around the world offering a variety of positions such as front of house, sales and marketing, housekeeping, food and beverage, finance, HR, engineering, leisure and recreation. Contact us today to find out how you can be part of the JA Resorts & Hotels family.

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Job Summary:
The Resort Relations Hostess primary responsibility is to ensure that guests’ need and requests are met. They manage the hotel’s main email address, dealing with enquiries and ensuring that requests are met, both before and during a guests’ stay. 
  • Manage hotel’s email address.
  • Produce amenity request for the following day.
  • Make courtesy calls to ensure guests satisfaction after arrival.
  • Respond to guest enquiries with courtesy, knowledge and confidence.
  • Conduct site inspections when necessary.
  • Maintain good knowledge of Dubai and surrounding Emirates as well as events.
  • Have strong knowledge of the brand and the hotel.
  • Ensure requests made prior to guest arrivals are communicated to relevant departments.
  • Perform Guest Service Agent’s (GSA) duties as required.
To qualify for the role, You must meet the below requirements:
  • Minimum one year experience in a similar role
  • Must have experience working on an island (Seychelles Preferred)
  • Fluent or advanced level in the French language
  • Good command of English
  • Computer Literate (MS Office, Reservations system etc.)
  • JA Enchanted Island Resort
  • Seychelles
  • Expiry Date 31 Dec 2018
Job Summary: This position is responsible for day to day cleanliness, maintenance and upkeep of all guest bedrooms, corridors and public spaces, as well as delegating and supervising associates to achieve high standard that is consistent with the SBU’s SOP.

  • Prepare task allocations for Housekeeping Attendants.
  • Organize, control and monitor the status of cleaning equipment together with Senior Supervisor and Engineering department.
  • Strictly follow the company standard procedure on lost and found items.
  • Assist guests with hotel information but refrain from giving out information about other guests under any circumstances.
  • Strictly follow the procedures for general security on handling of keys, either guests’ room keys or associates’ cupboard keys.
  • Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas and report needed improvements to Line Manager.
  • Respond quickly to guest requests in a friendly and professional manner and execute within 15 minutes.
  • Report appropriate guest complaints or requests to concern department and follow up to ensure guest satisfaction.
  • Communicate clean and available rooms to the Front Office department.
  • Plan and suggest deep cleaning schedule according to needs.
  • Inspect guest rooms and public area in a professional manner by following procedures and criteria from (LQA) Leading Quality Assurance, (HACCP) Hazard Analysis Critical Control Point, (ISO) International Standard Organization,  (DTCM) Dubai Tourism Commerce Marketing, (DM) Dubai Municipality and internal policies and procedures.
  • Ensure that “do not disturb” and “double locked” rooms procedures are adhered to.
  • Inspect work trolleys, electrical equipment, buckets with cleaning amenities, and any other equipment to ensure that all is in working order and that the correct chemicals are used for particular job.
  • Ensure that colleagues are given a proper handover after end of duty.
  • Ensure that all folders, files, worksheets, and logbooks are maintained and updated at all times.
  • Ensure that keys and mobiles are properly accounted for and handed over from shift to shift.
  • JA Oasis Beach Tower
  • Dubai
  • Expiry Date 05 Jan 2019
Job Summary:

This position is responsible for ensuring that all guests are given a warm, friendly, courteous, informative and efficient service. Focusing on the personal recognition of the guests, who have booked an executive room, strives to exceed their expectations, to anticipate their needs and to create a memorable experiences.

Duties and Responsibilities:-

  • Welcome guests and assist them with check-in procedure as per LQA standards.
  • Ensure all guests are introduced to the entitlements of the Executive Floor.
  • Serve and assist the guests for the duration of their stay, as per the privileges listed on their facilities sheet.
  • Conduct room checks before guest arrival to ensure that the room is clean and all room preferences and amenities have been arranged.
  • Attend to all guests requests, communicating and following up these with the other departments when necessary.
  • Assist with planning and organizing the holiday itinerary of the guests.
  • Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.
  • Attend and assist the guests in the Executive Lounge.
  • Host the Happy Hour in the Lounge and ensures the set-up is suitable for the attending guests.
  • Ensure all tasks are completed from the check list and traces are resolved.
  • Make sure that all collateral available at the Executive lounge is up to date.
  • Knowledgeable about the products offered at the gift corner and actively promotes them.
  • Inform the Line Manager of any unexpected VIP guests, unusual situations and complaints.
  • Ensure that there are sufficient gift corner items available and ensure they are neatly displayed.
  • Update him/herself regularly about facilities, activities, outlets operation hours, events etc. and conveys correct information to guests.
  • JA Ocean View Hotel
  • Dubai
  • Expiry Date 30 Dec 2018
Job Summary:
  • To prioritise guest review response investigations based on ratings and urgency of guest expectations
  • Updates daily all constructive comments in the respective property management system guest profile, based on guest letters, emails and online surveys
  • Tracking and updating the names of associates mentioned as positive comments from various and relevant guest feedback sources.
  • Manages all guest feedback related systems and analyses trends – highlighting any concerns to the Quality Assurance Manager.
  • Analyze data collection to identify key areas of achievement and key areas for improvement
  • Monitors and follow-up on any open/pending guest constructive comments from relevant departments. Which should be completed within two days of receiving, unless/otherwise requires extensive investigation.
  • Maintains up-to-date records of alleged food poisoning cases/ sensitive & legal claims
  • Monitors the TripAdvisor positions for all JATR properties and communicates any constructive reviews to the relevant properties / departments.
  • Manages and organised the filing of all documentation, which includes Standard Operating Procedures, Policies, internal and external audit reports, meeting minutes, training records, attendance records, paper-based questionnaires, invoices and external service provider contracts, etc.
  • Maintains a thorough understanding of all Quality Assurance related information, systems and tools.
  • Updates email statistics for online surveys and notifies the Quality Assurance Manager of any issues noted from the online survey’s invitation.
  • Ensures that the categorisation of guest sentiments through Revinate for TripAdvisor, and Google are accurately done.
  • Assists in the compilation of statistics required for monthly QA related presentations / updates.
  • Promptly escalades any concerns or issues related to guest satisfaction to the resort management.
  • Is fully aware of all Brand Standards, SOP’s, Polices, Processes, Quality Assurance strategic objectives and the guest feedback handling process to ensure correct information can be provided to any inquires.
  • Ensures timely reporting of any malfunctioning machine / equipment and office / maintenance to appropriate addressee.
  • JA Beach Hotel
  • Dubai
  • Expiry Date 30 Dec 2018
Job Summary: This position is responsible in assisting the daily operational requirements of the pool and beach facilities and to provide accurate lifesaving assistance in the Resort area.

  • Assist guests’ enquiries, complaints and set-up related to pool and beach facilities and any equipment requirements.
  • Assist and maintain accurate and up to date records of all checklists and relevant administration documents.
  • Maintain a clean and orderly work surrounding within the pool and beach facilities i.e.: pool vacuuming, brushing, deep cleaning, mort cleaning, algae treatment etc.
  • Assist and maintain up to date reports from the plant operator related, water treatments.
  • Attend to any emergency drills as and when required.
  • Maintain and ensure that lifesaving and safety equipment is available and in good working condition at all times.
  • Proper storage of all equipment in the area of assignment.
  • Oversee and ensure proper maintenance of equipment in the area of assignment i.e.: pool cleaning equipment, sunbeds, mattresses, umbrellas etc.
  • Oversees and ensure timely reporting of malfunction or maintenance deficiencies of appropriate area.
  • Support the sports animators as per the leisure activity program as and when required which may include teambuilding and/or other outside events.
  • Ensure adherence of safety standards, handling of equipment or chemicals supplied, and safe exercise practices.
To qualify for the role, you must meet the below criteria:
  • Minimum experience of one or two years in a similar role.
  • Must have National Pool Lifeguard Qualification (NPLQ)
  • Multiple training and certifications (First aid, swimming etc.)
  • Intermediate command of English
  • JA Beach Hotel
  • Dubai
  • Expiry Date 01 Jan 2019