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Start your career with JA resorts

At JA Resorts & Hotels, our long tradition of hospitality excellence has been built on the hard work and dedication of the whole team. Our most important asset is our employees and we are committed to developing their talent enabling them to grow and enjoy a long and prosperous career within the company. We have a first-class portfolio of exceptional properties around the world offering a variety of positions such as front of house, sales and marketing, housekeeping, food and beverage, finance, HR, engineering, leisure and recreation. Contact us today to find out how you can be part of the JA Resorts & Hotels family.

If you did not find any current opportunities that meet your particular skillset, please click on the below button to submit your cv for our future applications.

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Bus all operating equipment, cooking utensils and kitchen equipment. Clean and sanitize the food production areas. Follow schedules and cleaning procedures.

Duties and Responsibilities
  • Operate machine according to prescribed procedures.
  • Process tableware through dish washing machine.
  • Dispose of refuse.
  • Wash pots following established procedures.
  • Deliver clean ware to kitchen according to the mise-en-place required for different outlets.
  • Clean back of the house Food and Beverage areas according to agreed schedules.
  • Cleans floor, wall, ceiling, and shelves according to daily schedule.
  • Clean and sanitize equipment as directed.
  • Periodically strip glasses, soak cups, polish and burnish silverware and hollowware.
  • May require perform any other duties as request.
  • JA Jebel Ali Beach Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
This position is responsible in assisting the daily operational requirements of the pool and beach facilities and to provide accurate lifesaving assistance in the Resort area.

Duties and Responsibilities
  • Assist guests’ enquiries, complaints and set-up related to pool and beach facilities and any equipment requirements.
  • Assist and maintain accurate and up to date records of all checklists and relevant administration documents.
  • Maintain a clean and orderly work surrounding within the pool and beach facilities i.e.: pool vacuuming, brushing, deep cleaning, mort cleaning, algae treatment etc.
  • Assist and maintain up to date reports from the plant operator related, water treatments.
  • Attend to any emergency drills as and when required.
  • Maintain and ensure that lifesaving and safety equipment is available and in good working condition at all times.
  • Proper storage of all equipment in the area of assignment.
  • Oversee and ensure proper maintenance of equipment in the area of assignment i.e.: pool cleaning equipment, sunbeds, mattresses, umbrellas etc.
  • Oversees and ensure timely reporting of malfunction or maintenance deficiencies of appropriate area.
  • Support the sports animators as per the leisure activity program as and when required which may include team building and/or other outside events.
  • Ensure adherence of safety standards, handling of equipment or chemicals supplied, and safe exercise practices.

  • JA Ocean View Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
To ensure all incoming reservation requests by emails and telephones are replied within the stipulated time frame and must be adhered to the Brand Standards.

Duties and Responsibilities
  • To have full and up-to-date knowledge of the hotel products and services.
  • Attend to all incoming enquiries and requests by email, fax and telephones regarding reservations are replied as per the standards.
  • Accommodate all guest requests in an accurate and efficient manner and ensure all reservation enquires are professionally handled.
  • Accurately collect data in all the systems and maintain according to Company standards.
  • Ensure all details including full address, telephone number and email address along with any preferences are updated on the individual profile.
  • Promote and maintain good public relations and use every opportunity to maximize revenue by upselling, promoting hotel products and facilities etc.
  • Ensure that all guarantee letters and rooming lists from Companies or Travel Agents without credit facilities are received and approved by the Reservations Manager prior to the guest’s arrival.
  • Keep concerned departments informed about VIP guests and any other special requests.
  • Ensure correct profiles are attached for guests, Tour Operators, DMC’s and Corporates to ensure quality of reservations data.
  • Ensure that the correct market and source codes are linked to the rate code used.
  • Organize visa requests for hotel guests as and when it is requested.
  • Print and reconcile trace reports on a daily basis.
  • Print and action No Shows on daily basis.
  • Ensure cancellation report is printed daily and any cancellations are charged as per the policy.
  • Update company profiles with the correct corporate rates & rate codes.
  • Ensure all FAM Trip / Complimentary rooms are booked as per standard outlined.
  • Follow up on non-guaranteed / tentative bookings.
  • Responsible for the correct filing of all correspondence.
  • Review all expected arrivals seven days prior to the arrival date.
  • Maximize room revenue through the conversion of telephone calls into sales.
  • Utilize effective upselling techniques as per the prescribed guidelines.
  • Be fully familiar with all market segments and rate plans used across all distribution channels.
  • Achieve targeted goals in the Hotel Mystery Shopping Program.
  • Maintain accuracy and cleanliness of the Property Management System database.
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction.
  • Ensure confirmation numbers / letters are sent to all respective reservations.
  • Complete understanding and effective execution of current systems and tools, including Protel.
  • Understand the hotel's policy on guaranteed reservations and no-shows.
  • Understand the deposit conditions and credit policy of the hotel.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, colleagues and all other key stake holders.
  • Support the Reservations Team Leader, Manager and/or Revenue Management Team with special projects as and when required.

  • JA Ocean View Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
This position is responsible for ensuring that rooms,  public areas, clubs and/or other out houses are cleaned, maintained and well presented to the highest of standards and in consistent with the SBU’s SOP at all times.

Duties and Responsibilities
  • Ensure that the work area allocated either guest room, corridor, service area, any public area or any other area, is maintained to the highest level of cleanliness according to company standards, and those of (LQA) Leading Quality Assurance,International Standards Organization (ISO) and Dubai Municipality.
  • Ensure that guest supplies and courtesies/amenities are placed as per company standards.
  • Ensure that any guest request received is executed immediately (or within 15 minutes) in a professional and timely manner to ensure guest satisfaction.
  • Acquire up to date information of the hotel such as the location of restaurants, clubs, and stables, as well as the opening times of all hotel facilities in order to answer and help guests in a quick and efficient manner.
  • Provide daily turn down service to guest rooms no earlier than 18:30 hours and later than 21:30 hours unless requested, as per company standards.
  • Ensure that work trolley, other work equipment, service areas are always tidy and presentable.
  • Report to the Line Manager any suspicious circumstances encountered.
  • Strictly follow the procedures on lost and found anywhere on the hotel premises.
  • Strictly follow the procedures for general security and equipment on handling of keys.
  • Report and record damaged items to Line Manager.
  • Collect laundry bag from the guest apartments for laundry/dry-cleaning or for pressing. Handover the Laundry to the Linen room as soon as received.
  • JA Jebel Ali Beach Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
Assist the Chef de Partie in the day to day operation. Responsible for the efficient and smooth running of food production within the designated station. Ensure to keep high standard in his work according to the chefs requirement. To perform all daily tasks to a consistent high standard in line with both departmental and brand standards. Basic mise en plas preparation – clean as you go attitude – storage and labelling of all food produce – basic cooking of ingredients prior to service.

Duties and Responsibilities
  • Assist the set-up of daily buffet as per standards.
  • Collect dry store, fruits, vegetables, dairy, raw meat and fish/Sea food requisitioned by the outlet or section in charge.
  • Participate in the daily mise en place delegated by the outlet or section in charge.
  • Set up preparation area (includes utensils, pots and pans, cutting boards and knives). As defined by the Line Manager.
  • Perform duties as required by section Line Manager.
  • Must keep work area clean at all times and make sure correct use of equipment chillers and freezers.
  • Set up preparation area (includes utensils, pots and pans, cutting boards and knives). As defined by the outlet or section in charge.
  • Must keep work area clean at all times and make sure correct use of equipment chillers and freezers.
  • Participate in the daily mis en place delegated by the outlet or section in charge.
  • Prompt work pattern and must remain flexible at all times.
  • Ensure order and correct storage of all food items in chillers and freezers as per standards.
Experience and Skills
  • Culinary certificate with 3 years.
  • High School or equivalent.
  • Vocational Diploma or certificate.
  • JA Ocean View Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
To provide quality food and beverage service that is consistent with the SBU’s SOP at all times.

Duties and Responsibilities
  • Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels Quality Standards.
  • Provide a link between kitchen and service areas.
  • Provide table and/or counter service of all menu items.
  • Provide table and/or counter service of alcoholic / non-alcoholic beverages.
  • Update food and beverage knowledge required to carry out duties.
  • Provide advice on food and beverage to guests.
  • Receive and store food and beverage adhering to all food hygiene regulations and procedures.
  • Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.
  • Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.
  • Be aware and follow HACCP Procedures and Fire Safety Procedures.
  • Follow and complete assigned tasks on time.
  • Arrange necessary mise-en-place and side stations accurately to run operation smoothly.
  • Be aware of the reservations in the assigned section.
  • Greet the guest and present the menus according to the SOP (if applicable).
  • Take the food and beverage order from the guest using up selling skills (if applicable).
  • Know all the drinks prices, cocktail, shooter, wine and champagne lists.
  • Enter all food and beverage orders in to the POS system and ensure that customer orders are assembled properly in kitchen and the bar.
  • Serve drinks and food according to the guest orders.
  • Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.
  • Refilling customer drink orders throughout the meal.
  • Clear all the chinaware and glassware when guest finished their meals and drinks
  • After guest left re set the tables for next diners immediately.
Experience and Skills
  • Minimum one year experience in similar role and property rating.
  • Basic knowledge and experience of non-alcoholic and alcoholic beverages.
  • Knowledgeable in food and beverage service standards.
  • Experience and knowledge in upselling.
  • Knowledge of cashiering procedures.
  • Knowledge how to use POS.
  • JA Jebel Ali Beach Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
The Spa Therapist is accountable for ensuring that all guests receive requested treatments and service in accordance with the approved SOPs and to ensure that guests experience exceed expectations.

Duties and Responsibilities
  • Welcome guests in a warm and polite manner greeting them by their name.
  • Be aware of guests’ appointments for each shift.
  • Comply with set arrangements for the opening every morning and closing of the treatment rooms.
  • Assist guests with information related to good products and maintain service knowledge of these products.
  • Ensure that reserved treatments are suitable for the guests by following the standard procedure of consultation.
  • Be aware of contra-indications with specific treatments.
  • Ensure guests’ comfort and privacy during and after treatment.
  • Provide guests with full information on the treatment booked (benefits, duration, technique, etc.).
  • Provide guests with post treatment advice and home care products recommendation at all times.
  • Meet the standards treatment requirements at all times in compliance with training provided.
  • Maintain product-trolley set up at all times or when applicable.
  • Keep own designated treatment-room clean and tidy at all times.
  • Ensure that products and items for professional use are always prepared and standard stock level is well replenished.
  • Follow product request procedure set by Line Manager.
  • Promote health and wellness benefits to the guests and create excellent experience.
  • Be aware of the treatments and services and any current promotions offered.
  • Share responsibility for the spa linen store room and allocation of clean linen.
  • Complete a log book/check list for linen usage, when applicable.
  • Assist linen inventory and other administrative duties assigned by the Line Manager.
  • Participate in outside spa promotions to secure spa with the revenue needed on daily/monthly basis.
  • Meet all treatment standards and procedures specified by the approved brands at all times.
  • Maintain professional stock at the correct level and use the correct quantity of products specified by the manufacturer and trainer and not to exceed the specified amount.
  • Follow weekly/monthly schedules with regards to deep cleaning, duty rotation prepared by the Line Manager.
To qualify for the role, you must meet the below requirements:
  • Minimum experience of 2 years in the same role
  • Multiple treatment knowledge will be an advantage
  • Presentable, charming and professional personality
  • Good command of English language

  • JA Jebel Ali Beach Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
Assist Chef De Partie in the day to day operation, representing his station in the absence of the Chef de Partie with the assistance of Sous Chef in all areas of responsibility. Responsible for the efficient and smooth running of food production within the designated station. Ensure to keep high standard in his work according to the chef requirement. To perform all daily tasks to a consistent high standard in line with both departmental and brand standards. Also responsible for basic mise en place preparation – clean as you go attitude – storage and labelling of all food produce – basic cooking of ingredients prior to service.

Duties and Responsibilities
  • Assist the set-up of daily buffet as per standards.
  • Collect dry store, fruits, vegetables, dairy, raw meat and fish/sea food requisitioned by the outlet or section in charge.
  • Participate in the daily mise en place delegated by the outlet or section in charge.
  • Set up preparation area (include utensils, pots and pans, cutting boards and knives). As defined by the outlet or section in charge.
  • Performs duties as required by Line Manager.
  • Must keep work area clean at all times and make sure correct use of equipment chillers and freezers.
  • Prompt work pattern and must remain flexible at all times.
  • Ensure order and correct storage of all food items in chillers and freezers as per standards.
  • JA Jebel Ali Beach Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
The Concierge Agent/Driver’s primary responsibility is to ensure the prompt and safe delivery of guest luggage to the apartment/hotel after check in, and the collection of luggage from the apartment/hotel upon guest check out. The Concierge Agent is also responsible for ‘couriering’ items within the hotel and providing information and making reservations for guests, including transport.

Duties and Responsibilities
  • Prompt and secure delivery, storage and collection of guest luggage, along with proper ticketing to avoid confusion.
  • Arrange transport with existing transport supplier as per guest requests.
  • Deliver faxes and letters to in-house guests.
  • Greet and assist guests upon arrival at the hotel.
  • Provide accurate information to guests about the city.
  • Make accurate restaurant reservations for guests and confirm back once made.
  • Ensure cleanliness of hotel main entrance area.
  • Deliver daily departure letters to following day’s departures.
  • Follow LQA standards in all dealings with guests.
  • Manage traffic on hotel driveway.
  • Maintain up-to-date knowledge of the city and events.
  • Report complaints to Line Manager.
  • Practice safe lifting techniques to avoid injury.
  • Valet park cars for conference attendees.
  • Perform various driving duties as required.
  • Check the internal noticeboard at least once per shift
  • Keep abreast of Concierge emails
To qualify for the role, you must meet the below requirements:
  • Previous experience in a similar role within a 4 or 5 star property
  • Intermediate level of MS Office (Word, Excel, PowerPoint etc.)
  • JA Jebel Ali Beach Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
Under the direction of the Leisure & Activities Manager (LAM) the Cool Zone Supervisor (CZS) is responsible for the whole Kid’s operation.  This position is also responsible for the Cool Zone team members and activities - in the operation of equipment, first aid, water safety, pool/beach service and in interacting with guests consistent with 5-star standards. Responsible for maintaining a consistently high standard of operation and guest service within the department and ensuring all communications relating to the resort, both external and internal, are actioned speedily and efficiently in accordance with the specified standards.

Duties and Responsibilities
  • Ensures that JA Manafaru standards are implemented and maintained in the department, by communicating to the team with continuous monitoring.
  • Is fully familiar with JA Manafaru brand value and core competencies and follow these standards of service as they apply to the all the sub-departments.
  • Consistently offer professional, friendly and engaging service
  • Supervise and plan all activities offered through the Cool Zone
  • Plan ahead and prepare for activities according to the activity calendar
  • Ensure all children attending the Kids Club have been registered by a parent or guardian
  • Ensure all SOP’s, Risk Assessments, Policies and Procedures and Health Guidelines are followed accordingly
  • Create new and exciting activities to drive enthusiasm for all children in the resort
  • Actively promote and encourage participation of guest and club members in activities and events
  • Provides courteous, efficient and professional service at all times.
  • Evaluates monitors and assists team performances as per company requirements.
  • Mentors and develops the Cool Zone team to competently manage the kid’s club department in his/her absence.
  • Keeps the motivation of the team very high.
  • Conducts meetings on a daily and weekly basis with all his/her team members.
  • Checks that duty check lists is completed, and follows up on any outstanding tasks.
  • Maintains a high guest service focus, for oneself and team. Ensures that all guests are happy and that their expectations are exceeded whilst providing a congenial and secure environment.
  • Attends and responds to all guest comments, suggestions and complaints in a constructive 
    and professional manner.
  • Follows up immediately for any guest complaint, as well as taking ownership on guest inquiry.
  • Gives feedback of the operations and concerns to the LAM.
  • Has a thorough and up to date knowledge of the resort facilities, products and services on offer, and updates the team accordingly.
  • Ensures presence at the Cool Zone and Chill Zone (if required), ensuring that inquiries and needs from guests are handled according to standards.
  • Keeps records of kids at the resort, ensures that profiles and remarks are updated accordingly and that information of in-house or expected guests is shared with the appropriate departments.
  • Meets parents of kids at the resort, and doing at least 2 quality checks with parents during their stay, as a minimum requirement.
  • Attends guests’ cocktails and any other relevant events (Christmas, New Year, Chinese New Year, Easter, Halloween, etc.)
  • Plans and manages a comprehensive recreation activities including excursions, sport activities and special events. May have direct responsibility for some programs and events
  • Researches, develops, recommends and identifies new activities and excursions to be implemented at the resort. Develops and promote guest recreation packages and special offers.
  • Coordinates with Front Office for related activities.
  • Manages Cool Zone and kids’ swimming pool operations and maintenance. Monitor and request for maintenance for all equipment.
  • Ensures that all the recreational equipmentare working properly
  • Liaise with Engineering to ensure prompt and efficient repair and maintenance work.
  • Schedule routine maintenance and emergency maintenance on recreation equipment and facilities
  • Manages inventory counts and implements inventory and purchasing controls for kid’s club products
  • Takes direction from management, regarding operational issues.
  • Ensures high standards and cleanliness in all the kid’s club and recreational areas.
  • Keeps courteous, professional relationships with suppliers, colleagues from competition, and from other JA properties.
  • Assists the LAM whenever needed.
  • Covers the Chill Zone shifts when necessary.

  • Constantly seek ways to improve operational procedures and implements them.

  • Maintains the safety rules of the resort in the Cool Zone area and reports immediately to LAM and Director of Engineering any maintenance and safety issues which may arise.

  • Creates an inventory for all the toys, games, recreational equipment, books, costumes present etc. in Cool Zone or other recreational areas.
  • Implements and the follows up of all policies and procedures and/or minimum standards set out by affiliated governing bodies, i.e. World Wide Kids and/or Municipal or Governmental bodies.
  • Assist LAM in creating and developing annual department objectives, goals and budgets.
  • Sells & upsells resort excursions, facility and service by talking to guest about resort facilities and events.
  • Introduces new ideas to generate revenue
  • Introduce new profitable ideaa
  • Follows Standard Operation Procedures (SOP) at all time.
  • Prepares the Policy and Procedures, SOP & Guidelines for the department
  • Has a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.
Experience:  At least 2 years’ experience at a  supervisory level in a Recreation Department
  • JA Manafaru
  • Maldives
  • Expiry Date 30 Mar 2018
Apply

The Experience Host Team Leader is a key position at JA Manafaru for defining guest satisfaction. It is crucial that the Experience Host Team Leader ensures that the Experience Host service in the resort is professional, efficient and timely. This in addition to a friendly, outgoing and helpful demeanour will ensure guest satisfaction.

Responsible and accountable for all functions and activities related to the Experience Host section. The Experience Hosts are the main point of contact for guests at JA Manafaru. Therefore as an in charge of the department, Experience Host Team Leader is responsible for suggesting, carrying out and coordinating all guest related activities in a professional and a friendly manner in order to delight the assigned guests and to provide the assigned guests ‘the best holiday experience’

Duties and Responsibilities:

  • Performs duties in accordance to Standard Operating procedures and Guidelines of JAM
  • Maintains high standards in personal appearance. Is well groomed, hygienically clean and properly attired in uniform to carry out duties at all times
  • Behaves/carries out tasks and responsibilities in a professional manner.
  • Is punctual to report for duties and is prompt to disseminate services to guests.
  • Is well organised to carry out job tasks with necessary accessories ready and at hand.
  • Read the daily arrival/departure memos and other relevant documents as circulated by Reservations and ensures that the associates are well aware of same.
  • Is always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.
  • Is knowledgeable about fire and safety procedures and exits.
  • Deals with Guest comments and concerns in a timely fashion and keeps Director of Rooms informed of the same.
  • Is committed and suggests/introduces new initiatives that are focused in enhancing guest experience.
  • Ensures effective communication within the Experience Host department and other related departments of the resort.
  • Reports any health or safety hazards to the Front Office Manager.
  • Ensures all policies and procedures of JAM are followed.
  • Performs other duties as assigned by Front Office Manager
  • Effectively plans the manpower in the department and allocates Experience Hosts for arrival guests
  • Ensures all tools and equipment’s are prepared/stacked/organised in the Experience Host pantries and the pantry is well maintained.
  • Attends daily briefings conducted & follows up with daily arrivals, departures and other important information and special guest requests.
  • Checks arrival villas and ensures that special guest courtesies, complementary items, and amenities and placed in the villas prior to guest’s arrival.
  • Ensures that Arrivals and Departures are carried out as per set JAM procedures.
  • Ensures necessary mise-en-place in the allocated pantries to facilitate timely and efficient service for the guest.
  • Is in charge of Private Cellar of guest villas and ensures that it is well stocked and checked prior to guest arrival.
  • Ensures that the Private cellar is refilled and the bills are posted accordingly.
  • Effectively handles guest disputes regarding consumption follows through.
  • Is knowledgeable of the service and quality of all types of wines available in the Private cellar.
  • Is aware of the procedures for laundry valet service and is ready with requirements to carry out same in a professional manner.
  • Maintains log books, making log entries as per the log standards and going through it every day as soon as coming to shift.
  • Checks guest profiles and guest history prior to guest arrival and ensures that the team is aware.
  • Ensures the Villa is set up according to the guest preferences and follows up with ‘other’ areas according to the details available in the guest history.
  • Ensures all arrivals amenities such as fruit platter, beverages according to VIP codes; cold towels and welcome drinks are in order.
  • Checks the arrival room prior to arrival as per the standards and make a check list and report to the concerned departments and follows through.
  • Meets guests and conducts courtesy calls as per JAM standards.
  • Ensures that the Experience Hosts up sells resorts facilities.
  • Is knowledgeable and aware of the Food & Beverages promotions and offers and communicates the same to the team.
  • Checks and ensures that bed making, baby cots, rollaway beds, turndown service are done according to the guest’s preference.
  • Handles/follows up with all job orders for defects in the villa with Housekeeping and other concerned Departmental Heads.
  • Is responsible for training of the team and ensures that all scheduled trainings are conducted and attended by Experience Hosts.
  • Liaises with Human Resources Manager and is responsible for recruitment of the Experience Host Team.
  • Coaches and counsels staff and ensures that all JAM policies and followed by each and every member of Experience Host team.
  • Is responsible for departmental purchases and stock control.
  • Effectively manages departmental budget to ensure profitability.
  • To ensure that all team members are given the appropriate directions and support to achieve their objectives.
  • Check that duty check lists is completed, and follows up on any shortfall.
  • To ensure that communication and relationship with all hotel concessionaires are excellent, and that mutual support is extended. 

Requirements:

  • Previous experience in 5 Star luxury resorts
  • Previous experience as Supervisor or Team Leader Experience Host (Villa Host)
  • Good interpersonal and communication skills
  • JA Manafaru
  • Maldives
  • Expiry Date 30 Mar 2018
Apply

This position is responsible for day to day cleanliness, maintenance and upkeep of all guest bedrooms, corridors and public spaces, as well as delegating and supervising associates to achieve high standard that is consistent with the SBU’s SOP.

  • Prepare task allocations for Housekeeping Attendants.
  • Organize, control and monitor the status of cleaning equipment together with Senior Supervisor and Engineering department.
  • Strictly follow the company standard procedure on lost and found items.
  • Assist guests with hotel information but refrain from giving out information about other guests under any circumstances.
  • Strictly follow the procedures for general security on handling of keys, either guests’ room keys or associates’ cupboard keys.
  • Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas and report needed improvements to Line Manager.·Respond quickly to guest requests in a friendly and professional manner and execute within 15 minutes.·Report appropriate guest complaints or requests to concern department and follow up to ensure guest satisfaction.·Communicate clean and available rooms to the Front Office department.
  • Plan and suggest deep cleaning schedule according to needs.
  • Inspect guest rooms and public area in a professional manner by following procedures and criteria from (LQA) Leading Quality Assurance, (HACCP) Hazard Analysis Critical Control Point, (ISO) International Standard Organization, (DTCM) Dubai Tourism Commerce Marketing, (DM) Dubai Municipality and internal policies and procedures.
  • Ensure that “do not disturb” and “double locked” rooms procedures are adhered to.
  • Inspect work trolleys, electrical equipment, buckets with cleaning amenities, and any other equipment to ensure that all is in working order and that the correct chemicals are used for particular job.
  • Ensure that colleagues are given a proper handover after end of duty.
  • Ensure that all folders, files, worksheets, and logbooks are maintained and updated at all times.
  • Ensure that keys and mobiles are properly accounted for and handed over from shift to shift.
  • JA Enchanted Island Resort
  • Seychelles
  • Expiry Date 30 Mar 2018
Apply
Responsible for the efficient and smooth running of food production within the designated Kitchen.To control, check and supervise the kitchen operation and be hands on as and when needed. To ensure that associates are trained in accordance with the Hotel and municipality standard requirements. To perform all daily tasks to a consistent high standard in line with both departmental and brand standards. Work to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assist in supervising all kitchen areas to ensure a consistent, high quality product is produced.

Duties and Responsibilities:
  • Perform food production and presentation to the customer and associates as directed by the Executive Chef & Executive Sous Chef.

  • Make sure that the food is produced in a very attractive way with attention to every detail; delicious and well-textured while corresponding with menus. Food temperatures must always meet safety standards.

  • Responsible for the entire product that directly or indirectly is related to his/her nationality/area of expertise.

  • Consistently use food production methods in accordance with current federal, state and local standards, guidelines and regulations that govern the facility. Must also comply to department and organizational policies, procedures and the Executive Chef’s instructions to ensure that the customer’s expectations are consistently met at all times.

  • Responsible for the specific area of expertise which he/she has been hired for

  • Responsible for the quality, fitness, freshness, presentation and taste of all the food items served within the hotel outlets.

  • Responsible to coordinate the kitchen departmental communication amongst the outlet chefs, and between these and the other departments (F&B, HR, Engineering, etc.).

  • Physically visit and supervise on a daily basis the food production operations in accordance with current state and local standards, guidelines and regulations that govern the Property in addition to management and organizational policies, procedures and the Executive Chef’s instructions.

  • Control expenses for the assigned outlets kitchens/operations by producing only what is needed, getting the proper yield of all ingredients and preparing items correctly the first time.

  • Build, cost and implement the menus in coordination with the senior kitchen management.

  • Share the full responsibility for the food cost, Labor Cost, Ordering, Purchasing and Inventory.

  • Assist the Executive Chef in controlling the departmental expenses as per the approved budget.

  • Assist the Executive Chef to monitor the food cost of the property is within the set company objective and set goals.

  • Responsible for attaining all agreed upon goals and objectives within the specified time frame as part of management's overall goals and objectives for the fiscal year.

  • Always courteous to customers and employees, and consistently follows all policies of the organization.

  • Prepare the kitchen duty roster and coordinate with Exec. Sous Chef the overall information for a smooth running of the operations.

  • Coordinate and supervise the building, the costing and the implementation of all the menus in the restaurant in charge by using pragmatic tools (i.e. sales report, guests comment, market trend, etc.)

  • Manage department controllable expenses including food cost, supplies and equipment.

  • Training, coaching and tutoring of the junior management and junior associate.

  • Ensure that performance appraisals are up to date, carried out proficiently and in a timely manner.

  • Supervise the work of the team to ensure adherence to quality standards, deadlines, and proper procedures are followed, correcting errors or problems.

  • Contribute to a team-oriented and associate-oriented company culture.

  • Bateaux Dubai
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
  • Must remain under control in the stressful situations, while executing the company policies and procedures.

  • A resort Risk & safety officer should emphasize prevention of incidents.

  • Actively taking part in fire fighting team and drills.

  • Registering in/out of all supply dhoani diesel issue to all boats and dhoanis from Main jetty

  • Risk & safety officer should take outlet measures and will follow all necessary safety procedures.

  • Patrol guest area responds to noise complaints and as well as any other guest’s requests.

  • Conduct random checks around the linen rooms (H/K Huts)

  • Open storeroom in emergencies.

  • Keep guest room’s information confidential, assisting handicapped guest’s follow company guest room procedures.

  • Follow company guest facilities procedure before letting guest into their rooms.

  • Check all the lights, doors of HK huts and the F&B outlets after working hours.

  • Report any water leakage or blackout situation to engineering and put in the security report.

  • Regular checking and cleaning of fire extinguisher as per schedule and fire pump testing.

  • Report any fire hazard or potentially unsafe condition to your superior or the management.

  • Follow up with key control procedures. Keeping key records up-to date.

  • As this office is keys for Risk & Safety operation associates should be able keep all information in Finger Tips.

  • Should be able to perform officer duties. Answer phone calls/radio, dispatch, ID card, maintain log books, and attend to minor employee injures.

  • Check all the walkie-talkies’ and torches to make sure the working condition.

  • Proper filling of memos, passes, boat manifest cleaning office.

  • Plying more attention to Fire Alarm repeater panel.

  • Acting fast to any type of Fire alarm and dispatching the officer on patrolling.

Skills & Knowledge Required

  • Good problem solving skills.
  • Able to formulate a comprehensive report.

  • Able to read and write and speak in English.

  • Should be able to communicate with Guest in proper manner

Desirable Qualification

  • Previous security experience preferred.
  • Able to read and write and speak in English.

  • Should be physically fit and able to run carrying a fire extinguisher and have the knowledge about fire and safety.

  • Must be alert, able to walk long distances, stand for long period of time.

  • Swimming skills would be an asset.

  • JA Manafaru
  • Maldives
  • Expiry Date 30 Mar 2018
Apply
To assist the Line Manager in planning, organizing and supervising all processes of the outlet and to provide hands-on support to Food and Beverage associates. Also to ensure the outlet provides quality service that is consistent with the SBU’s SOP to achieve maximum revenue and profit in line with the budgeted and forecasted projections. 
Duties and Responsibilities
  • Ensure that all colleagues’ activities adhere to, and support the JA Resorts & Hotels quality standards at all times.
  • Ensure the highest level of service and courtesy are provided to guests.
  • Maintain departmental Standard Operating Procedures and ensure all associates have working knowledge and follow SOPs all at all times.
  • Ensure that an effective link is maintained between kitchen and service areas.
  • Manage the level, consistency, and quality of table and/ or counter service of all menu items.
  • Provide specialist advice to guests and colleagues related to food and beverages.
  • Monitor all aspects of food and beverage quality and hygiene and take immediate corrective action when required.
  • Actively seek and review guests’ feedback with regard to food quality, service, and overall satisfaction and take appropriate and timely action.
  • Take full responsibility of the outlet during the absence of Line Manager.
  • Conduct regular team briefings and meetings.
  • Ensure the shift is received, hand-over and briefing are carried out.
To qualify for the role, you must meet the below minimum requirements:
  • Minimum 2 years experience in a fine dining restaurant
  • Strong knowledge of wines and spirits
  • Food hygiene (HACCP) certified
  • Experience in managing beverage costs and inventory control
  • Ability to lead and develop team
  • Advanced level of MS office (Word, Excel, PowerPoint etc.)
  • Advanced communication level of English
  • Charming and approachable personality
  • Bateaux Dubai
  • Dubai
  • Expiry Date 30 Mar 2018
Apply
This position is responsible in assisting the daily operational requirements of the pool and beach facilities and to provide accurate lifesaving assistance in the Resort area.

  • Assist guests’ enquiries, complaints and set-up related to pool and beach facilities and any equipment requirements.
  • Assist and maintain accurate and up to date records of all checklists and relevant administration documents.
  • Maintain a clean and orderly work surrounding within the pool and beach facilities i.e.: pool vacuuming, brushing, deep cleaning, mort cleaning, algae treatment etc.
  • Assist and maintain up to date reports from the plant operator related, water treatments.
  • Attend to any emergency drills as and when required.
  • Maintain and ensure that lifesaving and safety equipment is available and in good working condition at all times.
  • Proper storage of all equipment in the area of assignment.
  • Oversee and ensure proper maintenance of equipment in the area of assignment i.e.: pool cleaning equipment, sunbeds, mattresses, umbrellas etc.
  • Oversees and ensure timely reporting of malfunction or maintenance deficiencies of appropriate area.
  • Support the sports animators as per the leisure activity program as and when required which may include teambuilding and/or other outside events.
  • Ensure adherence of safety standards, handling of equipment or chemicals supplied, and safe exercise practices.
To qualify for the role, you must meet the below criteria:
  • Minimum experience of one or two years in a similar role.
  • Must have National Pool Lifeguard Qualification (NPLQ)
  • Multiple training and certifications (First aid, swimming etc.)
  • Intermediate command of English
  • JA Jebel Ali Beach Hotel
  • Dubai
  • Expiry Date 30 Mar 2018
Apply

Primary responsibility is to directly assist the Spa & Recreation Manager in providing leadership, direction and supervision of staff in the daily operations of the spa and lifestyle boutique, and ensure luxury quality services

Duties and Responsibilities:

  • Monitor and control departmental expenditures to ensure operational standards are met while maintaining annual budget.
  • Implement promotions in order to avoid inventory losses
  • Maintain an adequate inventory of high quality merchandise for the lifestyle boutique, Spa retail shop and the Spa in order to meet business demands.
  • Provide accurate reporting of business levels, sales, commissions and other reports, as needed.
  • Build relationships with potential customers and informing them of spa promotions
  • Assist in keeping retail inventory accurate
  • Promote marketing activities for the guests
  • Promote and comply with all policies and procedures of the resort.
  • Report all suspicious occurrences and hazardous conditions immediately
  • Maintain the cleanliness and safety of work areas at all times
  • Perform other tasks, as directed.
  • Answer all incoming emails
  • Assist any guest requests and handle guest complaints in a professional and orderly manner
  • Perform other operational and managerial duties as per the Spa & Recreation Manager and Senior Management request
  • Attend all mandatory meetings as directed
  • Participate in all advised training activities, group evaluations, and staff meetings and to attend hotel functions as directed
  • Hire, train, schedule, support, review and discipline employees directly accountable to his/her position in order to maintain the highest possible level of employee morale and department productivity
  • Maintain current performance reviews for staff.
  • Create and manage staff schedules
  • Ensure departmental safety training for all new spa employees
  • Conduct regular departmental operations meeting
  • Ensure that all Spa associates are performing to the agreed standards.
  • Improve the customer & associates satisfaction within the department, by forming effective action-plans based on associate surveys & guest feedback.
  • Monitor guest satisfaction with surveys, focus groups and comment cards.
  • Follow-up on the monthly reports and objectives to meet the yearly Spa budgets.

Requirements:

  • Minimum One year Experience as an Assistant Spa Manager in Luxury resort.
  • 4 years’ experience as a Spa Therapist, proficient in variety of body treatments, facials, manicure and pedicure. Candidates with experience in Ayurveda treatment and/or Yoga will enjoy preference.
  • Be strong in training the team of Therapists in delivering a high standard of treatments and in upselling skills.
  • Have a very good command of administrative skills, to ensure generating of accurate reports and effective productivity tracking.
  • Excellent in providing very high guest service levels, in order to exceed guest expectations in service delivery and satisfaction standards.
  • JA Manafaru
  • Maldives
  • Expiry Date 30 Mar 2018
Apply

The Store Supervisor is fully responsible for Store Keeping, Ordering of all items such as food, beverage, General items, Engineering & Maintenance items, Operating equipment – Cutlery, Crockery, Utensils etc., & maintain up to date. Liaise with cost controller and purchasing from time to time on Pending Purchase Orders & ensure minimum & maximum stock levels are maintained as per Resort requirements at all times.

Duties and Responsibilities

  • To have a complete understanding of the JAM, Associates handbook and adhere to the rules and regulations of the resort and adhere to the resort’s policy relating fire, health and safety.
  • To be fully familiar with JAM brand value and core competencies and follow these standards
  • Reports to work, punctually, wearing uniform and name tag at all time.
  • Aware of work schedule and gives adequate notice whenever serious circumstances preventadhering to the schedule as per resort policy
  • Has a proper body gestures and oral expression at all time and maintains good eye contact and posture with the guests and associates at all times, without leaning
  • Follows Standard Operation Procedures (SOP) at all time.
  • No stock items may be directly issued from the receiving area, all stock items received must be sent directly to the stores and the Storekeeper should confirm receipt of the items by signing on the relevant invoice/delivery note.
  • Work under the direct supervision of the Cost Controller. At the end of every day’s operating hours the store keeper should deposit to the Risk & Safety Office, in signed and sealed envelope all the keys to the various stores.
  • All stock items should be issued by following the “First Expiry First Out(FEFO)” inventory management system.
  • All movement of stock items promptly and accurately recorded through the Inventory Software package (checkEAM) in use by the resort.
  • The storekeeper is initiating the Purchase Request for the following items; Food, beverage Operating Supplies (General Store), engineering Supplies and etc.
  • All the stock items received by the resort must be kept in the storage locations assigned to them, properlystored as per the product’s storage requirement so they do not get damaged during their storage period
  • All store room items must be maintained in a safe and secured manner (as per standard of ministry of Tourism) and all necessary measures must be taken to prevent unauthorized access to the store room.
  • Stocks only are issued based on the approved requisitions.
  • In all the time sufficient levels of stock items are maintained to meat fluctuations in demand, but not excess quantities, to avoid any losses due to unnecessary prolonged storage of stock items.
  • In case a new item should be added as store item, “New Store Item Request “form should be submitted by the requesting Department Head to the Purchasing Department, approved by the Financial Controller and the General Manager & forwarded to Cost Control for updating the system and preparing the “Purchase Request”.
  • When issuing, the Storekeeper will enter the actual quantity issued under the appropriate column of the “Store Requisition” form.
  • Prior to issuing, all Liquor bottles should be stamped with the appropriate bar initial.
  • Any item requested should be sent or collected by the Requisitioning Department. All Store Requisition forms must be signed by the store keeper as delivering and by the person receiving the goods.
  • At the end of the day all “Store Issue Requisitions” are entered into the inventory software package (checkEAM) used by the hotel.
  • It is essential to follow HACCP guidelines as per the resort policy & procedure.
  • At the end of the month complete physical stock counts are taken for above mentioned stores by cost control department accompanied by the respective store keepers.
  • During the inventories, the expiry date of all items should be checked and all expired items should be removed immediately with a spoilage report and all shortly expiring items should be reported to the department concerned, so appropriate action may be taken.
  • It is the Policy of the Hotel to ensure that no associate is authorized to dispose of spoiled, obsolete or excess stock items without prior approval of the Department Head concerned and the Financial Controller.
  • A list of all slow moving items (not moved for one year) must issued by the cost analyst reviewed by the Department concerned and by the Financial Controller, who will jointly decide if the items might be used or should discarded by preparing a “Disposal Authority Form”.
  • Only the General Manager and the Financial controller are authorized to approve disposal authorities
  • Reasons for scraping or disposing of the items should be clearly mentioned.
  • JA Manafaru
  • Maldives
  • Expiry Date 30 Mar 2018
Apply
Responsible for smooth functioning of JA Lifestyle Boutique providing a prompt and efficient service to guests. Handling the operations of the Boutique; maintaining the cleanliness of the area, stock control, guest assistance and upselling.

Skills required

At least one year experience in a luxury service environment
Very proficient to actively upsell and drive revenue generation
Good at controlling and monitoring inventory by using Excel and POS systems
Be able to innovatively decorate shopfront windows, with various themes

Duties and Responsibilities:
  • Welcomes and bids farewell to guests upon their arrival and departure from the Boutique.
  • Is fully aware of all products in the Boutique and is able to assist guests in making a selection when making a purchase.
  • Ensures that the Boutique is appropriately prepared to open at the scheduled time.
  • Takes care of weekly inventory control of products in the Boutique and ensures accuracy in the inventory list.
  • Conducts monthly stock-taking.
  • Responsible in up-selling and suggestive selling of exclusive products in the Boutique.
  • Keep updated on the latest trend of relevant Boutique product knowledge as well as relevant books and magazines.
  • Responsible for Boutique daily sales reporting.
  • Is fully aware of the billing procedure and ensures accurate amount being posted into guest folio.
  • Ensures proper levels of all stock items, and coordinate and communicate stock requirements to the Stores department in advance, in order to ensure that no items run at zero level stock.
  • Works closely with Front Office colleagues to ensure smooth and pleasant stay for all guests.
  • Is detailed and ensures proper handover from incoming and outgoing shifts.
  • Follows daily shift checklists and submits to SRM upon completion.
  • Answers telephones promptly and accurately and follows telephone etiquettes.
  • Ensures timely follow up of all guest requests and reverts to guests as appropriates.
  • Takes ownership of guest’s requests and needs and ensures immediate action as appropriate.
  • Keeps SRM informed of all mishaps, unusual cases and guest feedbacks.
  • Ensures and is responsible for the cleanliness of Boutique.
  • Is well acquainted with all hotel facilities, including the guest room facilities and knows all events in the hotel.
  • Is responsible for training new staff.
  • Follow opening and closing procedures of Boutique.
  • Keeps himself/herself updated on the arrivals and departure for the day.
  • Is able to identify and acknowledge repeat guests and VIP
  • Respects the departmental duty roster and reports to work on time
  • Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
  • JA Manafaru
  • Maldives
  • Expiry Date 30 Mar 2018
Apply

Under the direction of the Director of Rooms (DOR), the Leisure & Activities Manager (LAM) is responsible for the whole Leisure & Activities operation.This position is also responsible for conducting training for the Recreation team members (Chill Zone & Cool Zone) - in the operation of equipment, first aid, water safety, pool/beach service and in interacting with guests consistent with 5-star standards. Responsible for maintaining a consistently high standard of operation and guest service within the department and ensuring all communications relating to the resort, both external and internal, are actioned speedily and efficiently in accordance with the specified standards.


Responsible for excursions, activities, events and Kid’s club (Cool Zone)

Previous experience in Maldives will be beneficial
Excellent organizational skills and attention to details
Minimum 2 years’ experience in a similar role


Duties and Responsibilities:

  • Ensures that JA Manafaru standards are implemented and maintained in the department, by communicating to the team with continuous monitoring.
  • Is fully familiar with JA Manafaru brand value and core competencies and follow these standards of service as they apply to the all the sub-departments.
  • Overall in charge of Chill Zone, Cool Zone, JA Fitness Centre and all the recreation areas.
  • Provides courteous, efficient and professional service at all times.
  • Evaluates monitors and assists team performances as per company requirements.
  • Ensures provision of training for development of all team members.
  • Ensures development of the team member’s individual abilities to assist in their career growth.
  • Trains the team in providing excellent service and in achieving the Leisure & Activities revenue targets.
  • Mentors and develops the Recreation team to competently manage the Recreation department in his/her absence.
  • Keeps the motivation of the team very high.
  • Conducts meetings on a daily and weekly basis with all his/her team members.
  • Checks that duty check lists is completed, and follows up on any outstanding tasks.
  • Creates and implements all necessary policies and procedures essential for daily operations, vital for the team to carry out their duties in providing an excellent guest service.
  • Assists in the recruitment, supervision and training of Recreation team
  • Maintains a high guest service focus, for oneself and team. Ensures that all guests are happy and that their expectations are exceeded whilst providing a congenial and secure environment.
  • Attends and responds to all guest comments, suggestions and complaints in a constructive and professional manner.
  • Follows up immediately for any guest complaint, as well as taking ownership on guest inquiry.
  • Gives feedback of the operations and concerns to the DOR.
  • Has a thorough and up to date knowledge of the resort facilities, products and services on offer, and updates the team accordingly.
  • Ensures presence at the Cool & Chill zone areas, ensuring that inquiries and needs from guests are handled according to standards.
  • Keeps records of kids at the resort, ensures that profiles and remarks are updated accordingly and that information of in-house or expected guests is shared with the appropriate departments.
  • Meets parents of kids at the resort, and doing at least 2 quality checks with parents during their stay, as a minimum requirement.
  • Attends guests’ cocktails and any other relevant events (Christmas, New Year, Easter, Halloween, etc.)
  • Implements promotions to increase services and product sales.
  • Plans and manages a comprehensive recreation activities including excursions, sport activities and special events. May have direct responsibility for some programs and events
  • Assists in all phases of recreation programs, cost control and personnel
  • Researches, develops, recommends and identifies new activities and excursions to be implemented at the resort. Develops and promote guest recreation packages and special offers.
  • Coordinates with Front Office for related activities.
  • Manages Excursion Trips, Chill Zone, Cool Zone, Fitness Centre, Library, kids’ swimming pool operations and maintenance. Monitor and request for maintenance for all equipment.
  • Sells & upsells resort excursions, facility and service by talking to guest about resort facilities and events.
  • Introduces new ideas to generate revenue
  • Assist DOR in creating and developing annual department objectives, goals and budgets.
  • Ensures that budgets and forecasts are being achieved
  • Is constantly aware of new market trends and activities of competitors, ensures that his/her operation is always one step ahead of the competition.
  • Ensures that all the gym equipment and recreational equipmentare working properly
  • Liaise with Engineering to ensure prompt and efficient repair and maintenance work.
  • Schedule routine maintenance and emergency maintenance on recreation equipment and facilities
  • Manages inventory counts and implements inventory and purchasing controls for recreation products
  • Takes direction from management, regarding operational issues.
  • Ensures high standards and cleanliness in all the recreational areas including JA Fitness Centre.
  • Keeps courteous, professional relationships with suppliers, colleagues from competition, and from other JA properties.
  • To assist the DOR whenever needed.
  • Covers the Cool Zone & Chill Zone shifts when necessary.
  • Constantly seek ways to improve operational procedures and implements them.
  • Makes sure that Chill Zone, Cool Zone, Library and all the recreation & activities areas are cleaned on daily basis, by following the hygiene standards of the resort.
  • Maintains the safety rules of the resort in the Chill Zone & Cool Zone area and reports immediately to DOR and Director of Engineering any maintenance and safety issues which may arise.
  • Creates an inventory for all the toys, games, recreational & gym equipment, books, costumes present etc. in Cool Zone, Chill Zone, Library or other recreational areas
  • Responsible for the implementation and the follow up of all policies and procedures and/or minimum standards set out by affiliated governing bodies, i.e. World Wide Kids and/or Municipal or Governmental bodies.
  • Follows Standard Operation Procedures (SOP) at all time.
  • Prepares the Policy and Procedures, SOP & Guidelines for the department
  • Has a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.
  • Introduce new profitable ideas.
  • Assist with hiring, training, coaching, counselling, evaluating and scheduling associates within their respected department.
  • Is an excellent people manager, showing respect for local customs and culture.
  • To build an effective management team through taking an active interest in the development of subordinates through training and involvement in decision making.
  • To give his/her subordinates frequent feedback on their performance and status of development. Conducts annual appraisals conducted in his Department.
  • To seek direction and support on a daily basis.
  • To keep excellent relationships with team, peers, and all other colleagues of the hotel.
  • To report training needs to supervisor/manager.
  • To attend and actively participate in training sessions
  • To ensure punctuality, excellent grooming and hygiene.
  • To attend operations briefing with direct reports/supervisors.
  • To keep courteous, professional relationships with suppliers, colleagues from competition, and from other JARH properties.
  • JA Manafaru
  • Maldives
  • Expiry Date 30 Mar 2018
Apply
To ensure all incoming reservation requests by emails and telephones are replied within the stipulated time-frame and must be adhered to the Brand Standards.

  • To have full and up-to-date knowledge of the hotel products and services.
  • Attend to all incoming enquiries and requests by email, fax and telephones regarding reservations are replied as per the standards.
  • Accommodate all guest requests in an accurate and efficient manner and ensure all reservation enquires are professionally handled.
  • Accurately collect data in all the systems and maintain according to Company standards.
  • Ensure all details including full address, telephone number and email address along with any preferences are updated on the individual profile.
  • Promote and maintain good public relations and use every opportunity to maximize revenue by upselling, promoting hotel products and facilities etc.
  • Ensure that all guarantee letters and rooming lists from Companies or Travel Agents without credit facilities are received and approved by the Reservations Manager prior to the guest’s arrival.
  • Keep concerned departments informed about VIP guests and any other special requests.
  • Ensure correct profiles are attached for guests, Tour Operators, DMC’s and Corporates to ensure quality of reservations data.
  • Ensure that the correct market and source codes are linked to the rate code used.
  • Organize visa requests for hotel guests as and when it is requested.
  • Print and reconcile trace reports on a daily basis.
  • Print and action No Shows on daily basis.
  • Ensure cancellation report is printed daily and any cancellations are charged as per the policy.
  • Update company profiles with the correct corporate rates & rate codes.
  • Ensure all FAM Trip / Complimentary rooms are booked as per standard outlined.
  • Follow up on non-guaranteed / tentative bookings.
  • Responsible for the correct filing of all correspondence.
  • Review all expected arrivals seven days prior to the arrival date.
  • Maximize room revenue through the conversion of telephone calls into sales.
  • Utilize effective upselling techniques as per the prescribed guidelines.
  • Be fully familiar with all market segments and rate plans used across all distribution channels.
  • Achieve targeted goals in the Hotel Mystery Shopping Program.
  • Maintain accuracy and cleanliness of the Property Management System database.
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction.
  • Ensure confirmation numbers / letters are sent to all respective reservations.
  • Complete understanding and effective execution of current systems and tools, including Protel.
  • Understand the hotel's policy on guaranteed reservations and no-shows.
  • Understand the deposit conditions and credit policy of the hotel.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, colleagues and all other key stake holders.
  • Support the Reservations Team Leader, Manager and/or Revenue Management Team with special projects as and when required.
To qualify for the role, you must meet the below requirement:

  • 2+ years of experience in the industry.
  • Excellent communication skills – oral and written.
  • Flexibility with working hours
  • The ability to manage in a diverse environment with focus on client and guests services is essential.
  • The ability to work closely with a team in budgeting, cost controls and monthly reporting is critical.
  • Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
  • Must possess computational ability and computer skills.
  • Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
  • Ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Must be able to sit at a desk for up to 5 hours per day.Walking and standing are required the rest of the working day.Length of time of these tasks may vary from day to day and task to task
  • Must be able to exert well-paced ability to reach other departments of the resort on a timely basis.
  • JA Manafaru
  • Maldives
  • Expiry Date 14 Mar 2018
Apply
The Resort Relations Hostess primary responsibility is to ensure that guests’ need and requests are met. They manage the hotel’s main email address, dealing with enquiries and ensuring that requests are met, both before and during a guests’ stay. 
  • Manage hotel’s email address.
  • Produce amenity request for the following day.
  • Make courtesy calls to ensure guests satisfaction after arrival.
  • Respond to guest enquiries with courtesy, knowledge and confidence.
  • Conduct site inspections when necessary.
  • Maintain good knowledge of Dubai and surrounding Emirates as well as events.
  • Have strong knowledge of the brand and the hotel.
  • Ensure requests made prior to guest arrivals are communicated to relevant departments.
  • Perform Guest Service Agent’s (GSA) duties as required.
To qualify for the role, You must meet the below requirements:
  • Minimum one year experience in a similar role
  • Must have experience working on an island (Seychelles Preferred)
  • Fluent or advanced level in the French language
  • Good command of English
  • Computer Literate (MS Office, Reservations system etc.)
  • JA Enchanted Island Resort
  • Seychelles
  • Expiry Date 30 Mar 2018
Apply
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