At JA Resorts & Hotels, our long tradition of hospitality excellence has been built on the hard work and dedication of the whole team. Our most important asset is our employees and we are committed to developing their talent enabling them to grow and enjoy a long and prosperous career within the company. We have a first-class portfolio of exceptional properties around the world offering a variety of positions such as front of house, sales and marketing, housekeeping, food and beverage, finance, HR, engineering, leisure and recreation. Contact us today to find out how you can be part of the JA Resorts & Hotels family.
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To provide a source of information to Department Heads regarding disciplinary, grievance and associate counseling issues. Ensure all disciplinary procedures are carried out, taking role of arbitrator, note taker or advisor where appropriate.
Supervise the documentation of associate’s internal transfers in the resort, ensuring that the appropriate approvals and signatures are obtained to support status changes.
Experience and Skills
This position is responsible for supporting the daily Club operations, ensuring safety of guests and compliance with Club safety rules, departmental SOPs and government laws and regulations.
Duties & Responsibilities:
To assist the Digital Marketing Team in managing the social media across all JA properties
A senior marketing role, responsible for developing and maintaining marketing strategies to meet organizational objectives. Will assist the Head of Brand and Communications, ADOM and Sales Team by ensuring implementation of all new projects strategies, updates, changes in all phases and functions of the marketing divisions. Applicable for all properties including hotels, serviced apartments, restaurants and future hospitality projects. Maintain close working relationships with the marketing function managers to achieve objectives
Duties and Responsibilities
Experience and Skills
Masters or Management Degree in Marketing
3 to 5 years’ experience in marketing hospitality in UAE
Proficient in English (Arabic - beneficial)
Experience in hospitality is preferred
• To assist the FOM whenever needed.
To respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, OTA, fax, or through a central reservation system. Creates and maintains reservation records.
Responsible to work with trend data to respond to Guest and customer enquiries so as to develop strong relationships and maximise revenue opportunities (Detailed below).
At JA Manafaru, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.Duties and Responsibilities
Experience for the guest
To assist with Familiarization Trips whenever required.
Experience and Skills
Experience in steak house is a must
Culinary School Degree with minimum 3 years certification.
Minimum of 3 years working experience with at least 4 years in a 5 stars hotel, 2 years minimum in prior similar role.
This position is responsible for supervising the Spa associates and Spa activities and appointments; and to assist the Line Manager with overall smooth running of the Spa operation
·Relay maintenance and housekeeping requests to corresponding team members.
·Answer phone calls.
·Assist in retail and Spa inventory.
·Check in guests at the spa reception, entering appropriate information into the computer system and running necessary reports.
·Answer a variety of questions from guests, and handle routine problems.
·Assist in Retail sales at all times.
·Carry out supervisory responsibilities in accordance with company policies and procedures.
·Book Spa/Salon appointments and services.
·Handle emergencies that arise when Line Manager is not around, notifying appropriate personnel.
·Perform other related clerical tasks as required from the Assistant Spa Manager/Spa Manager
·Assist in general maintenance of the spa desk and reception area.
·Provide superior service to our customers (internal and external) at all times.
·Follow brand guidelines and ensure staff compliance with brand guidelines.
·Make sure that all Attendants assist in the promotion and sales of spa services.
·Ensure that Attendants register all locker keys with the guest’s name in the
logbook located in the Reception
·Ensure that all opening and closing procedures are followed by Spa associates
·Be aware of the treatments and services offered and any promotions that may be on offer at the time and ensure that all attendants are informed accordingly.
·Prepare weekly/monthly schedules (deep cleaning, maintenance log, wet area monitoring, rotation duties etc.) for the Spa department.
The job holder will be primarily responsible for periodic preventive maintenance schedule for AC unit, trouble shooting & repair of centralized air conditioning units, including Heat Pumps, Package units, Split AC units FCUs VRV & VAV. Responsible for ensuring PPM work in accordance with specification & contractual requirement.
Good character, appearance, proactive nature and team working spirit.
Should able to work independently and eagerness to lean more.
Strong knowledge in AC especially in AC- Central Plant & basic operation of BMS system.Should have skills in repairing and maintenance for AC system installed at luxurious villas, high raise bldg., hotel, commercial Bldg. or Banks.
Basic knowledge of electrical is essential
Skills in installation works for A/C equipment’s Central Plant, AHU’s Package Plant, FCU, Duct able Split unit, heavy pumps and pipe connections etc.
Execute the Preventive Maintenance procedures.
Keep a watch on the functional condition of the pump/motor and filter system.
Report to the supervisor on identification of any fault at the system.
Gulf experience in similar operation is desirable
Should be familiar with trades tools and equipment e.g. such as manometer, manifold gauge, oxy-acetylene outfit, vacuum pump, Tog testers, Multi meter & etc Must be able to operate and explain how to use them.
To be demonstrate good working knowledge of safe working practices
A good understanding of a basic refrigeration cycle and explain the principles of operation
Have a working knowledge of gas handling and refrigerant hygiene
Knowledge of HVAC controls and the principle operations
Be able to fault find from first principles of refrigeration using temperature /pressure relationships
Demonstrate a working knowledge of different refrigerant gases and explain the effects of them on the environment
To be able to explain the relevance of Dew Point in an HVAC environment
Explain the principles and requirements of condensers
Be able to fault find on the electrical circuits of HVAC systems
To demonstrate a working knowledge and understanding of HVAC schematics and industry terminology
the customer’s expectations are consistently met at all times.
Responsible for the specific area of expertise which he/she has been hired for
Certificate in Food production or Culinary Diploma.
Basic & Intermediate Hygiene – Required
Advanced Hygiene – Desired (not compulsory)
Minimum of 10 years working experience with at least 4 years in a 5 stars hotel, 2 years minimum in prior similar role.