Terms and conditions
JA Resorts & Hotels always strives to offer its customers the utmost in value and service, and we would like you to get the best available rate when you book a room at one of our Hotels directly through a JA Resorts & Hotels reservation
channel (online at www.jaresortshotels.com or with one of our reservation offices).
If you have made a booking and within 24 hours you find the same hotel and room type available at a lower rate elsewhere, for the same reservation dates, then please call us on +971 4 814 5500 between the hours of 7.30am-00.30am (UAE local time) or submit the online form available here to request that we review and match the room rate. All submitted claims are subject to the following terms and conditions, and other provisions of this Guarantee:
A valid claim must comply with the following:
(a) You must have a valid reservation at a JA Resorts & Hotels hotel made directly through www.jaresortshotels.com or with one of our reservations offices. This Guarantee does not apply to reservations made through other accommodation providers such as online travel and accommodation providers, websites or online wholesale partners.
(b) You must submit your claim within 24 hours of making a reservation through a JA Resorts & Hotels direct channel as specified above, and 48 hours prior to check in.
(c) The competing lower rate must be for the same hotel, dates, length of stay, currency, number of guests and room type, and apply the same purchase terms and cancellation policies governing the room rate.
(d) You must have booked the lowest room rate available for the hotel, room type and reservation dates at the JA branded hotel.
(e) The competing lower rate must be available to the general public. The following type of rates are not eligible for a claim under this Guarantee:
- Group rates, corporate discount rates, meeting or conference rates, membership or club rates, special code, coupon or voucher rates, pre-paid rates, direct solicitations, or any rates connected to a specific organisation or not otherwise intended for the general public;
- Rates which are discounted specifically for Club Jumana, JA Al Safir members, JA Hadiya members, JA Neighbourhood Privilege Club or directed at other specific groups or individuals, or any rates requiring a code or coupon available from JA Resorts & Hotels;
- Discount and promotional rates, or rates within a combined package or travel package including but not limited to other services such as airfare, car rental, or any add on such as free meals, free spa or any other promotional offer bookable and available for a specific date or time or specific room type or rate type;
- Rates for accommodation bookings of greater than 30 nights, or add-on extensions to a booking;
- Wholesale, opaque, or rates from any provider that does not disclose the hotel name, brand or exact location or other identifying details prior to completing the booking, or which are available through auction websites;
- Websites and online memberships or programs that require a password, opt in, login, or completion of a customer profile or similar, to view hotel rates; and
- Rate differences attributable to differences or fluctuations in currency exchange rates.
(g) Any cancellation fees or other costs which you incur as a result of cancellation of a reservation are for your own account and responsibility. JA will not be liable in any respect for such cancellation fees and costs.
Verification and Successful Claims
Your claim will be reviewed by JA Resorts & Hotels within 48 hours of receipt, and you will be notified of whether or not it has been successful. JA Resorts & Hotels reserves the right to reject any claim which it is unable to independently
For the purpose of comparison, rates in different currencies will be converted by JA Resorts & Hotels into the same currency as that offered by JA Resorts & Hotels at the time of the reservation. JA Resorts & Hotels will use its ordinary method of conversation that would have applied at the time of the original reservation.
If your claim is successful you will be charged the lower rate on check out upon presentation of your email confirmation validating the rate and applying this Guarantee. For pre-paid reservations, the balance arising from any successful claim will be credited to you to be applied against food and beverages or other incidental charges to your account during your stay at the same JA branded hotel. Any final refunds applicable will (unless otherwise stated) be made by the same method used to take payment and in the same currency, less any non-refundable deposits or administration charges.
Any JA Al Safir member points or JA Hadiya member points applicable for the stay will be awarded on the basis of the rate actually paid.
The terms of this Guarantee will apply in accordance with and subject to applicable law and shall be read and interpreted in conjunction with JA Resorts & Hotels Website terms and conditions and any other JA Resorts & Hotels terms and
conditions applicable to your booking. This Guarantee may be amended or updated by JA Resorts & Hotels at any time and published here.