UPDATED - 7th June
Mr David Thomson (Regional General Manager) & Mr Fredrik Reinisch (General Manager - Jebel Ali Golf Resort & Spa) will be live again on Sunday 10th June from 5pm until 7pm Dubai time (2pm until 4pm GMT) to answer any questions or concerns you may have. We look forward to hearing from you.
Following our previous updates on the Palm Tree Court & Spa extension works and the scheduled Resort enhancements over this summer which will re-enforce Jebel Ali Golf Resort & Spa’s position as a World’s Leading Family Resort, we have now received full details of the scope of the works and to avoid any disappointment for you during your stay we have taken the decision to completely close Palm Tree Court & Spa for the period 11th June – 30th September 2012.
Please be rest assured that we have carefully reviewed this decision and came to the conclusion that a closure is the best possible solution to avoid any negative experiences during your holiday due to the works. However, we are pleased to inform you that we have made the following alternative arrangements available for you to choose from, to avoid any potential disappointment and ensure that you have a truly memorable holiday experience with us.
If you have a confirmed booking for Palm Tree Court & Spa over the period of the works and wish to change the dates of your stay, we are delighted to inform you that you are entitled to rebook your holiday at the same rate with us at any time of the year between 01st October 2012 and 07th June 2013 and in addition we will cover up to £100 per ticket on all airline ticket rebooking fees. Proof of rebooking payment must be submitted to cover those charges.
Should you wish to rebook for next summer from 8th June to 30th September 2013 we will honour your stay for the same number of nights, number of guests and same meal plan option for the same room type on a fully complimentary basis. However please note that if you wish to avail of this very special offer please note that no air ticket rebooking fees will be covered, if you choose this option. This offer is non-transferrable and similar to above any name changes are not allowed.
If you do not wish to cancel your holiday at Jebel Ali Golf Resort & Spa we are delighted to offer alternative accommodation in the Jebel Ali Hotel in either a Superior Garden View Room or interconnecting Garden View/ Sea View Rooms depending on the number of guests. Any rate difference will either be refunded or should the move to Jebel Ali Hotel be associated with an increase in rates we will not impose any additional charges. We will also extend a credit amount of AED 120 per paying adult per day, to all guests that have booked in Jebel Ali Hotel or moved from Palm Tree Court & Spa to Jebel Ali Hotel over this specific period, which can be used against the value of any of the resorts food & beverage and leisure activities such as any of our Spa treatments, chargeable water sports, golf and mini golf, shooting sessions and any other leisure activities.
Option 4 - UPDATED 24th May
For guests booked at Jebel Ali Hotel, who choose to stay with us during the period of the enhancement program. We are delighted to offer free nights during the next summer season. The free nights will be offered at 50% of the length of stay this year. Example - A guest who has booked a 14 nights stay in Jebel Ali Hotel this summer, will be entitled to a 7 nights complimentary stay next summer (2013). Please note that the AED 120 per day per person allowance will not apply to guests who wish to utilise the free nights offer.
Please note that all development areas will be completely horded off to limit the impact of the works for Jebel Ali Hotel guests. La Fontana Restaurant will now be completely closed in addition to White Orchid restaurant and Anchor Bar as previously communicated, along with a small section of the beach.
Palmito Pool, in front of Jebel Ali Hotel will remain available for the enjoyment of all guests and we are pleased to inform you that all the other resort leisure facilities i.e.: watersports, mini golf, golf, diving etc. will not be affected by the closure of Palm Tree Court. In addition to this the following restaurants will remain open, temporarily operating 7 days a week for the period of the works and additional live entertainment will be offered every night in some of the restaurants:
• Ibn Majed
• La Traviata
• Captain’s Bar (offering live entertainment 7 days a week)
• Divaz (offering live entertainment 7 days a week)
• Sunset Lounge
• Mushref Bar (offering live entertainment 7 days a week)
We kindly request that if you are holding a confirmed booking over this period or overlapping with the period from 11th June – 30th September 2012 at Palm Tree Court & Spa, please get in touch with our reservations department who will be happy to assist you to amend your booking in line with one of the options above.
LEAVE US YOUR FEEDBACK at firstname.lastname@example.org - Our GM Mr Fredrik Reinisch will be more than happy to respond to your queries. Or send us your contact details and we will get back to you.
We value your feedback and would like for our valuable guests to post comments and questions on our blog jagrssummersupdate.blogspot.com